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Coinbase is taking action to reduce the number of users it’s locking out — and says its efforts are paying off.

“Account freezing has been a major issue at Coinbase for longer than is acceptable,” Coinbase CEO Brian Armstrong said. “I could list a bunch of the underlying reasons why it got so bad in the first place, but what’s more important is that we’ve made it a priority to fix, and we have been making good progress.”

Dor Levi, Coinbase VP of Product, explained that he joined Coinbase recently with the goal of getting account-lock numbers down.

“Our restriction experience…

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